No Return, No Refund Policy
At Aura, we are committed to providing high-quality products and a seamless shopping experience. To maintain fairness and clarity, we have implemented a No Return, No Refund policy. By making a purchase with Aura, customers acknowledge and accept these terms.
No Returns & No Refunds
- All sales are final, and we do not accept returns, refunds, or exchanges under any circumstances.
- Once an order is placed and processed, it cannot be canceled, refunded, or modified for any reason.
- Customers are encouraged to thoroughly review product descriptions, specifications, sizing details, and other relevant information before making a purchase.
Quality Assurance & Order Accuracy
- Our team ensures that all products undergo strict quality checks before shipping.
- Orders are verified for accuracy before dispatch to minimize errors in fulfillment.
- If a customer receives an incorrect item due to an error on our part, we will assess the situation and determine an appropriate resolution at Aura’s sole discretion.
Damaged or Defective Products
While we do not accept returns, we recognize that issues may rarely arise due to shipping-related damage. In such cases:
- Customers must report any product defects or shipping damages within 24 hours of delivery by emailing clear photos, order details, and a description of the issue to our support team.
- If Aura determines that the issue was due to shipping damage or a manufacturing defect, we may, at our sole discretion, provide a replacement or store credit.
- Claims reported after the 24-hour window will not be considered under any circumstances.
Exceptions & Discretionary Resolutions
- Aura reserves the sole right to assess claims on a case-by-case basis.
- Any resolutions offered, such as store credit or replacement, are at Aura’s full discretion and are not guaranteed.
- Items purchased on sale, clearance, or promotional offers are strictly non-refundable and non-exchangeable.
Customer Responsibilities
To ensure a smooth transaction, customers must:
- Carefully review all product details before purchasing.
- Double-check their order information (size, color, quantity, etc.) before confirming payment.
- Contact Aura’s support team before making a purchase if they have any questions or concerns.
Limitation of Liability
Aura shall not be held responsible for:
- Customer dissatisfaction due to personal preference, fit issues, or misinterpretation of product descriptions.
- Minor variations in color, texture, or design that may occur due to differences in screen settings or production processes.
- Any damage or loss that occurs after delivery, including improper handling or misuse of the product.
Fraudulent or Malicious Claims
To protect the integrity of our brand and operations:
- Any attempt to submit false claims of damage, defects, or non-receipt of items will be investigated.
- Aura reserves the right to deny service to customers who repeatedly attempt to exploit or misuse our policies.
- In cases of suspected fraud, Aura may pursue legal action as per applicable laws.
Need Help?
For any queries related to your order, please contact us at dev.aura01@gmail.com. Our support team is available to assist with any concerns before placing an order.
