Orders and Shipping policy
At Aura, we aim to provide a seamless shopping experience by ensuring the timely processing and delivery of your orders. This policy outlines the detailed terms regarding order placement, shipping, and delivery, ensuring a clear understanding between Aura and its customers.
Order Processing
Aura takes great care in processing every order to ensure accuracy and efficiency:
Payment Confirmation:
Orders are processed only after the payment has been successfully confirmed. Until payment is verified, orders will remain in a pending state and may be subject to stock availability.
Stock Availability:
Orders are subject to product availability at the time of processing. Aura works diligently to maintain accurate inventory records; however, due to high demand or unforeseen discrepancies, certain products may become unavailable after an order is placed.
Customer Notification for Stock Unavailability:
If an item is found to be out of stock after the order has been placed, Aura will notify the customer promptly and provide the following options:
- A full refund for the unavailable product(s) processed through the original payment method.
- Assistance in selecting an alternative product of equal value based on customer preferences.
Liability Disclaimer:
Aura is not liable for any inconvenience caused by product unavailability, as this policy ensures fair and efficient fulfillment of orders for all customers.
Order Cancellation or Refusal
Aura reserves the right to cancel or refuse any order at its sole discretion to protect the integrity of its operations and brand:
Reasons for Cancellation:
Orders may be canceled under the following circumstances:
Errors or inaccuracies:
If there are mistakes in product descriptions, pricing, or promotional offers.
Fraud prevention:
If the order is flagged for suspicious or fraudulent activity.
Unauthorized resale:
If the order is suspected to be placed with the intent of unauthorized resale or bulk purchasing.
Operational issues:
If Aura is unable to fulfill the order due to unforeseen circumstances, such as supply chain disruptions or manufacturing delays.
Notification of Cancellation:
Customers will be informed promptly if their order is canceled, along with the reason for cancellation.
In such cases, Aura will issue a full refund to the original payment method.
Shipping and Delivery
Aura partners with trusted shipping providers to ensure timely and reliable delivery of orders.
Estimated Shipping Times:
Shipping times provided on the Aura website are estimates based on the customer’s location and the chosen delivery method. These estimates are intended for convenience and are not guaranteed delivery dates.
Factors Affecting Shipping:
Shipping times may vary due to factors beyond Aura’s control, including but not limited to:
Delays caused by customs clearance for international shipments.
Courier-related issues, such as strikes, adverse weather conditions, or logistical challenges.
While Aura strives to assist in resolving shipping delays, the brand will not be held liable for delays caused by third-party shipping providers or force majeure events (e.g., natural disasters, pandemics).
Customer Support for Shipping Issues:
Customers experiencing delays or issues with their shipment are encouraged to contact Aura’s support team for assistance with tracking, inquiries, or resolutions.
International Orders
Aura is proud to serve customers globally, but international orders are subject to specific terms:
Customs Duties and Taxes:
International customers are solely responsible for paying any customs duties, taxes, or import fees as determined by their local government or customs authority. These charges are not included in the product price or shipping fees displayed on the Aura website.
Customs Clearance Delays:
Aura is not liable for delays caused by customs clearance processes or for shipments held or refused by customs authorities.
Customers are advised to familiarize themselves with their country’s import regulations, policies, and associated costs before placing an order.
Refusal of Shipments:
Orders returned or refused by the customer due to non-payment of customs duties or fees will not be eligible for refunds or returns. Shipping costs incurred for such returns will be the customer’s responsibility.
Protection of Brand and Team Members
Aura values its team and works diligently to ensure a smooth ordering and shipping process for all customers. To maintain a respectful and professional environment, the following policies apply:
Abusive Behavior:
Any form of abusive, aggressive, or fraudulent behavior directed toward Aura’s team members regarding order or shipping issues will not be tolerated.
Consequences of Misconduct:
Aura reserves the right to take the following actions in response to inappropriate behavior:
Cancelation of current and future orders.
Termination of access to Aura’s website and services.
Initiating legal action to protect Aura’s team and the brand’s reputation.
Legal Protections:
Aura and its team members are protected under Indian law. Any attempt to harm the brand’s reputation or harass its team will be handled in accordance with the Indian Penal Code (IPC) and other applicable legal frameworks.
Customer Responsibilities
To ensure a smooth and efficient ordering process, customers are expected to:
Provide Accurate Information:
Ensure that all personal details, including delivery address, contact number, and email, are accurate at the time of placing the order.
Track Shipments:
Use the tracking information provided by Aura to monitor the progress of their shipment and report any delays or issues promptly.
Be Informed of Policies:
Familiarize themselves with Aura’s shipping, return, and refund policies before placing an order, especially for international orders.
By placing an order with Aura, customers agree to abide by these terms, ensuring a smooth, transparent, and respectful transaction process for all parties involved.
